Our maintenance contracts are specifically designed to ensure the high availability of your network of screens and SpinetiX HMP players. We are committed to four core pillars:

• Premium SLA (4h): Immediate diagnosis and full stream restoration within 4 hours. Standard hardware replacement included for maximum uptime.
• Standard SLA (8h): Priority support with same-day service for any incident reported before 10 AM.
• Basic SLA (D+2): Professional technical assistance with incident resolution within 48 business hours.